Privacy and Terms and Conditions

Please find below the Good Surgeon Guide Privacy and Terms of Use. If you have any questions please contact us on info@goodsurgeonguide.co.uk.

On this page:

• Privacy
• Terms of Use
• Terms & Conditions
• Delivery & Returns
• Lost Parcels
• Order Processing
• Product Refunds
• Cancelled Orders

Privacy

1. The Good Surgeon Guide Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK.
   
   The purpose of this statement is to explain to you what personal information we collect and how we may use it.
2. When you register or become a member we ask you for your name, address,phone number and email address. When you order, we need to know your name, address, phone number, email address and bank details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.
3. We use your personal information as follows: Payment and billing purposes Notify you of changes to the website Update you with our newsletter Conduct research
   
   We will only contact you with your consent
4. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.
5. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
   
   We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by accessing your details on the website by using your PIN or contacting us at info@goodsurgeonguide.com
   
   We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.
6. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.
7. If you have any questions about privacy please contact us at info@goodsurgeonguide.com

Terms of Use

 

1. ACCEPTANCE OF TERMS
   
   1.1 Your access to and use of The Good Surgeon Guide Ltd ("the Website") and the Services outlined in Clause 2, are subject exclusively to these Terms and Conditions. You will not use the Website/Services for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website/Services you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website/Services.
   
   1.2 The Good Surgeon Guide Ltd reserves the right to update or amend these Terms and Conditions at any time and your continued use of the Website/Services following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.
2. THE SERVICES
   
   The Website may provide communication tools such as email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities ("the Services") designed to enable you to communicate with others. Unless stated otherwise the Services are for your personal and non-commercial use only.
3. CHILD SUPERVISION
   
   The Good Surgeon Guide Ltd is concerned about the safety and privacy of its users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.
4. USER ACCOUNT, PASSWORD AND SECURITY
   
   If a particular Service requires you to open an account you will be required to complete the registration process by providing certain information and registering a username and password for use with the Services. You are responsible for maintaining the confidentiality of the username and password and also for all activities that take place under your account. You agree to immediately notify The Good Surgeon Guide Ltd of any unauthorised use of your password or account or any other breach of security. In no event will The Good Surgeon Guide Ltd be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person’s account at any time, without the express permission of the account holder.
5. ACCEPTABLE USE
   
   5.1 You acknowledge that all information, text, graphics, logos, photographs, images, moving images, sound, illustrations and other materials ("the Content"), whether posted publicly or transmitted privately, are the sole responsibility of the person from whom such Content originated. The Good Surgeon Guide Ltd does not control or endorse the Content and cannot guarantee the accuracy, integrity or quality of such Content and you acknowledge that by using the Services you may be exposed to Content that is offensive and/or indecent. The Good Surgeon Guide Ltd will not be liable in any way for any Content or for any loss or damage of any kind resulting from the use of any Content transmitted via the Services and you agree to bear all risks associated with the use of any Content, including any reliance on the accuracy or completeness of such Content.
   
   5.2 In using the Website/Services you agree not to:
   
   5.2.1 use the Services to send junk email, spam, chain letters, pyramid schemes or any other unsolicited messages, commercial or otherwise;
   
   5.2.2 post, publish, distribute or disseminate material or information that is defamatory, infringing, obscene, indecent, threatening, abusive, harassing or unlawful;
   
   5.2.3 post, publish, distribute or disseminate material or information that incites discrimination, hate or violence towards any person or group on account of their race, religion, disability, nationality or otherwise;
   
   5.2.4 threaten, abuse, disrupt, stalk or otherwise violate the legal rights (including rights of privacy and publicity) of others;
   
   5.2.5 use any information or material in any manner that infringes any copyright, trademark, patent or other proprietary right of any party;
   
   5.2.6 make available or upload files that contain a virus, worm, trojan or corrupt data that may damage the operation of the computer or property of another;
   
   5.2.7 collect or store personal information about others, including email addresses;
   
   5.2.8 advertise or offer to buy or sell goods or services for any commercial purpose, unless such communication facility specifically allows such messages;
   
   5.2.9 impersonate any person or entity for the purpose of misleading others;
   
   5.2.10 violate any applicable laws or regulations;
   
   5.2.11 use the Website/Services in any manner that could damage, disable, overburden or impair the Website/Services or interfere with any other party’s use and enjoyment of the Website/Services;
   
   5.2.12 post, publish, distribute or disseminate material or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information or confidential information disclosed in the course of employment or under a confidentiality agreement);
   
   5.2.13 attempt to gain unauthorised access to any of the Services, other accounts, computer systems or networks connected to the Website/Services through hacking, password mining or any other means.
   
   5.3 The Good Surgeon Guide Ltd has no obligation to monitor the Services but shall be entitled to review materials posted to a communications facility and, at its sole discretion, to remove any material that breaches these Terms and Conditions or is otherwise objectionable.
6. TERMINATION
   
   TheGood Surgeon Guide Ltd has the right to terminate your access to any or all of the Services at any time, without notice, for any reason, including without limitation, breach of these Terms and Conditions. The Good Surgeon Guide Ltd may also at any time, at its sole discretion, discontinue the Website/Services or any part thereof without prior notice and you agree that The Good Surgeon Guide Ltd shall not be liable to you or any third party for any termination of your access to the Website/Services.
7. LINKS TO THIRD PARTY WEBSITES
   
   The Website/Services may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that The Good Surgeon Guide Ltd is not responsible for the content or availability of any such sites.
8. INTERNATIONAL USE
   
   You agree to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.
9. INTELLECTUAL PROPERTY RIGHTS
   
   9.1 The Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website and the Services) are protected by copyright, trade marks, patents and other intellectual property rights and laws. In accessing the Website you agree that you will access the contents solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
   
   9.2 The Good Surgeon Guide Ltd does not claim ownership of any materials you post, upload or submit to any publicly accessible area of the Services. However, by doing so you are granting The Good Surgeon Guide Ltd a world-wide, royalty free, non-exclusive licence to copy, distribute, transmit, reproduce, publicly display, edit, translate or publish such Content for as long as you elect to display such Content via the Services. The licence shall be terminated when such Content is deleted from the Services.
10. INDEMNITY
    
    You agree to indemnify and hold The Good Surgeon Guide Ltd and its employees and agents harmless from and against any breach by you of these Terms and Conditions and any claim or demand brought against The Good Surgeon Guide Ltd by any third party arising out of your use of the Services and/or any Content submitted, posted or transmitted through the Services, including without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses) howsoever suffered or incurred by The Good Surgeon Guide Ltd in consequence of your breach of these Terms and Conditions.
11. DISCLAIMERS AND LIMITATION OF LIABILITY
    
    11.1 Use of the Website/Services is at your own risk. The Website/Services are provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
    
    11.2 To the extent permitted by law, The Good Surgeon Guide Ltd will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website/Services.
    
    11.3 The Good Surgeon Guide Ltd makes no warranty that the Website/Services will meet your requirements, that the Content will be accurate or reliable, that the functionality of the Website/Services will be uninterrupted or error free, that defects will be corrected or that the Website/Services or the server that makes them available are free of viruses or anything else that may be harmful or destructive.
    
    11.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of The Good Surgeon Guide Ltd for death or personal injury as a result of the negligence of The Good Surgeon Guide Ltd or that of its employees or agents.
    
    11.5 Nothing in these Terms and Conditions shall affect your statutory rights as a consumer.
12. SEVERANCE
    
    If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
13. GOVERNING LAW
    
    This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Terms & Conditions

1. ACCEPTANCE OF TERMS
   
   Your access to and use of The Good Surgeon Guide Ltd ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
2. ADVICE
   
   The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
3. CHANGES TO WEBSITE
   
   The Good Surgeon Guide Ltd reserves the right to:
   
   [3.1] change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that The Good Surgeon Guide Ltd shall not be liable to you for any such change or removal; and
   
   [3.2] change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
4. LINKS TO THIRD PARTY WEBSITES
   
   The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
5. COPYRIGHT
   
   [5.1] All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to The Good Surgeon Guide Ltd or otherwise used by The Good Surgeon Guide Ltd as permitted by law.
   
   [5.2] In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
6. DISCLAIMERS AND LIMITATION OF LIABILITY
   
   [6.1] The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
   
   [6.2] To the extent permitted by law, The Good Surgeon Guide Ltd will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
   
   [6.3] The Good Surgeon Guide Ltd makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
   
   [6.4] Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of The Good Surgeon Guide Ltd for death or personal injury as a result of the negligence of The Good Surgeon Guide Ltd or that of its employees or agents.
7. INDEMNITY
   
   You agree to indemnify and hold The Good Surgeon Guide Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against The Good Surgeon Guide Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
8. SEVERANCE
   
   If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
9. GOVERNING LAW
   
   These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

Delivery & Returns

1. All purchases within the UK, Standard Delivery is sent by Royal Mail 1st Class Recorded and will require a signature and costs £3.99  per item. Any orders over £50 will qualify for free P&P, which will be sent via a signed for service. For International orders, postage is set at £6.00 for Europe and £10.00 for the rest of the world. This will be sent by Royal Mail International Signed For, or Airsure.
   In the event that you are not in when your product is delivered then a card will be left notifying you that your parcel has been taken to your local post office depot. This card will detail the Post office depot opening times and you may collect your parcel from there.
   Post Office depot’s normally hold parcels for 14 days from attempted delivery before returning them to us. If your parcel is returned to us as "not called for", which means that nobody collected it from the local depot or arranged redelivery, then we will treat this as a cancelled order. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. Please contact the carrier directly. If you still require the goods please reorder and call us on 0871 288 3475 notifying us of the situation with your original order number. Your order will usually arrive within 3-5 working days of it being placed, so if you are expecting an order to be delivered and it has not arrived, then please check with your local depot to see if they are holding it for you.
   Please be assured that your parcel will be properly packaged, If any products are damaged or broken when they arrived please contact us on 0871 2883475

Lost Parcels

1. We will replace lost orders in full.Please note that it can take up to 10 working days to deliver your order, longer during busy periods such as Christmas.
   If you believe your item is lost please contact us. We will check the delivery address that you supplied with you. If you have entered any part of your delivery address incorrectly on your order, including the postcode, then we are not able to claim against the loss with Royal Mail, and consequently cannot refund/replace your order. We use the address for delivery that you supply, so you must ensure that your delivery address and postcode is 100% correct. Please enter the digits carefully! If you are unsure of your delivery postcode, then check online at www.royalmail.com using their online postcode checking facility.

Order Processing

1. Most of the products in the shop are carried as stock items. If an item is in stock it will usually be posted to you the same or next day. If an item is out of stock, it will usually be posted within 5 working days of your order being placed. You should expect your delivery within 10 days of placing your order. However, during especially busy periods of the year such as Christmas, please allow 15 working days for your order to reach you. If you have not received your order within 10 working days of payment, then please email and we will track your order.

Product Refunds

1. If products are faulty or damaged we will offer a replacement or refund. Please return the product with its original packaging stating the reason for return. We will also refund postage costs. If you have tried the product and are unhappy with the results, then please contact us via email to ensure that you are using the correct and appropriate product for your skin's needs. It is also imperative that you follow the directions given. Some of the products we sell may have temporary side-effects for some people and these are usually resolved after a few weeks of use. We offer advice by e-mail and phone if you need help choosing the right products before you buy. We will not refund or replace products that have been used or opened for hygiene reasons. If you have a reaction to a product, then please tell us and we will inform the manufacturer of the product so that they can update their adverse incidents of the product. We will not however refund against such a product that you have shown sensitivity to. Please ensure when ordering make up, the colour you choose is correct as the product cannot be returned.

Product Refunds

1. It is OK to change your mind! If you wish to cancel your order, then please telephone us on 0871 2883475 as soon as possible. If your order has not been dispatched, you will receive a refund of your payment. If your order has already been dispatched, you will need to return it to us within 14 days, using a secure service such as Special Delivery or courier. When we receive it, we will refund your payment, minus our postage costs and a 20% administration fee